We currently work with a number of travel trade associations providing an agreed form of arbitration/mediation dispute resolution service. Our panel have wide experience of dealing with travel, holiday and leisure related issues and their legal implications and have practical experience of travelling and understand the difficulties and disappointments that can arise. The appropriate arbitrator or mediator will decide disputes by reference to documentary evidence supplied by the parties. Where it is felt necessary and appropriate to do so, the parties may be contacted to clarify points in their evidence, but this is only at the discretion of the Mediator/Arbitrator. Both parties must agree to be bound by the decision which is final.

The applicable Trade Association can provide you with information on the maximum award limit per person and maximum limit per booking. The timescale for payment of compensation is 14 days from receipt of the Award decision notice.

             Links to the Trade Associations who should be contacted directly in the first instance of any complaint
          over a holiday or booking. 

   

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